← The Casebook

Case file

Social Desirability Bias

Filed under
Need To Act Fast

The charge

People report attitudes or behaviors that make them look good to others instead of what is most accurate or true.


How it operates

Approval motives and impression management distort memory and disclosure, especially when topics are sensitive or responses are observable.

Logged incidents

  1. Incident 01

    Users overstate how often they exercise in a customer interview for a fitness app.

  2. Incident 02

    Employees say they support a reorg in a town hall but privately expect to resist it.

  3. Incident 03

    Candidates exaggerate collaboration habits in structured interviews.

What to watch for

Notice it when answers sound unusually virtuous, polished, or norm-compliant. Ask: 'Am I trying to be accurate here, or socially acceptable?'

Recommended action

Use anonymous measurement, indirect questioning, and the randomized response technique when the topic is sensitive.

Known associates

Source of record

en.wikipedia.org

File your own case

Open the same case on your own draft.

Paste a memo, a research draft, or a strategy argument. It is scored against all 175 cards, and the strongest two or three risks come back with the evidence quoted and one practical next check.

Open a case on your draft →